Tag Archives: customer experience management

You’ve lost me already.

Posted on December 20, 2024 by Ann James

I paused, but I’m walking straight past. Before I got beyond the first paragraph of proper copy. My question is: What are you going to do, for me? If I haven’t a clue what you can actually offer me, after … Continue reading →

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Testing customer loyalty

Posted on June 20, 2014 by Ann James

Sometimes, as a consumer, I visit a website and am amazed at how difficult the company makes it for me to buy something. I wonder, have the people responsible ever actually sat on the outside and tried being a normal … Continue reading →

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